1. Cancelling or changing
PT sessions and places in group classes can be cancelled or changed free of charge up to 12 hours before the start time.
If you cancel later than 12 hours before the start time, the gym may charge 50% of the price.
2. No-shows
If you don't show up for a booked session without cancelling, it counts as a no-show.
For a no-show the gym may charge 100% of the price.
3. Late arrival
If you arrive late to a PT session, it may be shortened accordingly so the next client isn't delayed. The price stays the same.
For group classes, please be there at least 5 minutes before the start. If you are more than 10 minutes late we may refuse entry for safety and out of consideration for the other participants – the class then counts as a no-show.
4. Waitlist for full group classes
If a class is full you can join the waitlist free of charge. If a place opens up, you are given it automatically (in order) and notified by email or SMS.
Places from the waitlist are not handed out in the last 30 minutes before the class starts. If you can no longer come, please cancel as soon as possible so the next person can have the place.
You only pay if you get a place. Being on the waitlist without getting a place costs nothing.
5. Illness and unforeseen events
In cases of acute illness, injury or other documented and unforeseen circumstances, the gym may waive or reduce the fee following an individual assessment.
This does not mean the fee is automatically waived, only that the case is assessed individually. Any fee owed is sent as a payment link or invoice. If the session was prepaid, the fee is deducted and the rest refunded.
6. Cancellation by the gym
If we have to cancel a group class (for example because the instructor is ill) or a PT session, we'll let you know as soon as we can. You won't be charged, and anything you prepaid or any class-card value is refunded in full.
For PT sessions we always offer a new time that suits you.
7. Acceptance of the terms
These terms apply to all bookings made through the booking system, by phone, by message or in any other way.
By booking, you confirm that you have had access to these terms and accept them.